Shipping & Returns Policy

1. Shipping Rates

We offer various shipping options to suit your needs. All rates are in South African Rand (ZAR) and include VAT.

Standard Shipping Rates

*Main centers include Johannesburg, Pretoria, Cape Town, Durban, Bloemfontein, and Port Elizabeth.

Express Shipping Options

2. Delivery Information

Processing Time

All orders are processed within 1-2 business days (excluding weekends and public holidays). Orders placed after 2pm will be processed the next business day.

Delivery Timeline

Delivery Issues

If you experience any issues with your delivery, please contact us immediately:

• Failed Delivery Attempts: If no one is available to receive the package, our courier will leave a notification card. You will have 5 business days to collect your package from the nearest depot.
• Incorrect Address: Please ensure your shipping address is correct. If a package is returned to us due to an incorrect address, you will be responsible for reshipping costs.
• Damaged Packages: If your package arrives damaged, please refuse delivery and contact us immediately. Take photos of the damaged package for our records.

3. Returns Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Return Eligibility

You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original packaging with all tags attached.

Non-Returnable Items

Certain types of items cannot be returned for hygiene and safety reasons:

• Opened cleaning chemicals or liquids
• Personal protective equipment (gloves, masks)
• Customized or personalized items
• Downloadable software products
• Items marked as "final sale" or "clearance"

Return Shipping Costs

• If you received a defective, damaged, or incorrect item, we will cover return shipping costs.
• If you are returning an item for any other reason, you will be responsible for the return shipping costs.
• Original shipping costs are non-refundable.

4. Refunds

Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

If you haven't received a refund after 10 business days, please:

1. Check your bank account again
2. Contact your credit card company - it may take some time before your refund is officially posted
3. Contact your bank - there is often some processing time before a refund is posted
4. If you've done all of this and you still have not received your refund, please contact us at accounts@thedustbusters.co.za

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded unless they are defective or damaged upon arrival.

5. Warranties

Manufacturer Warranties

Many of our products come with manufacturer warranties. These warranties are provided by the product manufacturer and may vary by product. Please check individual product pages for specific warranty information.

Our Guarantee

In addition to manufacturer warranties, we offer a 14-day satisfaction guarantee on all products. If you're not satisfied with your purchase for any reason, you can return it within 14 days for a full refund (excluding shipping costs).

Warranty Claims

To make a warranty claim:

1. Contact us with your order number and details of the issue
2. We will provide instructions for returning the item if necessary
3. Once we receive and inspect the item, we will process your warranty claim
4. You will receive a replacement, repair, or refund as appropriate

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at returns@thedustbusters.co.za and we will provide instructions.

Exchanging for a Different Product

If you wish to exchange an item for a different product:

1. Return the original item following our standard returns process
2. Once we receive and process your return, you will receive a refund
3. Place a new order for the desired product

This process ensures you receive the correct refund amount and can purchase the new item at the current price.

7. Contact Us

If you have any questions about our Shipping & Returns Policy, please contact our customer service team: