Frequently Asked Questions

Our standard cleaning service starts at R450 for a 2-bedroom home and varies based on size, condition, and specific requirements. We provide free, no-obligation quotes after assessing your space.

Yes, we offer discounted rates for recurring services. Weekly customers receive a 10% discount, and bi-weekly customers receive a 5% discount compared to one-time cleaning rates.

Yes, all professional-grade cleaning supplies and equipment are included in our standard pricing. If you prefer we use your specific products, just let us know.

We have a 24-hour cancellation policy. Cancellations made with less than 24 hours notice may incur a 50% fee of the scheduled service cost.

We primarily charge by the job based on the size and condition of your space. This ensures you know the exact cost upfront without worrying about how long it takes.

Our quotes are all-inclusive. The only potential additional charges would be for services not included in your original quote or for extreme cleaning conditions that require additional time and supplies.

Yes, we provide free, no-obligation estimates for all our services. We can do this through a virtual walk-through or an in-person assessment.

We accept cash, credit cards, debit cards, and electronic bank transfers. Payment is typically due upon completion of service unless otherwise arranged.

Yes, we have a minimum charge of R250 for any cleaning service, which covers our travel time and basic setup costs.

Yes, we offer a 5% discount for seniors (65+) and active military personnel. This discount can be combined with our recurring service discounts.

Yes, we offer special pricing for move-in and move-out cleanings. Contact us for a customized quote based on the size and condition of the property.

Yes, we offer three tiers: Basic (light cleaning), Standard (regular maintenance), and Deep (comprehensive cleaning). Each has different pricing based on the scope of work.

We don't charge extra simply for having pets, but homes with excessive pet hair or accidents may require additional time, which could affect the final price.

Yes, locations more than 15 miles from our central office may incur a travel fee of R2.50 per additional kilometer.

Yes, we offer special corporate pricing for businesses with multiple locations or properties. Contact our commercial division for a customized quote.

No, we don't require long-term contracts for residential services. For commercial clients, we typically establish service agreements that outline the scope of work and pricing.

You can cancel any scheduled service with at least 24 hours notice without penalty. For recurring services, we require 2 weeks notice to cancel the ongoing arrangement.

Yes, you can adjust your cleaning schedule with at least 48 hours notice. We'll do our best to accommodate your preferred new time slot.

We offer a 24-hour satisfaction guarantee. If you're not happy with any aspect of our service, contact us within 24 hours and we'll return to address your concerns at no additional charge.

Yes, all our cleaning professionals are thoroughly screened, bonded, and insured for your peace of mind and protection.

Our service agreement outlines the scope of work, pricing, schedule, cancellation policy, and our satisfaction guarantee.

Yes, you can pause recurring services for up to 4 weeks per year with at least 1 week notice.

We take full responsibility for any damage caused by our staff during cleaning. Please report any issues within 24 hours.

Yes, all our employees sign confidentiality agreements to protect your privacy and security.

We'll notify you in advance and send an equally qualified replacement who will be briefed on your specific requirements.

Our standard cleaning includes:

• Dusting all surfaces
• Vacuuming and mopping floors
• Cleaning bathrooms (toilets, showers, sinks)
• Kitchen cleaning (countertops, sink, appliance exteriors)
• Emptying trash
• Making beds (if linens are provided)

Yes, we offer comprehensive deep cleaning services that include detailed attention to often-overlooked areas like baseboards, inside cabinets, light fixtures, and more.

These are typically part of our deep cleaning service rather than standard cleaning. We can certainly include them upon request for an additional fee.

Yes, we bring all necessary cleaning supplies and equipment. If you have specific products you prefer us to use, we're happy to accommodate that request.

Yes, we offer green cleaning services using environmentally friendly, non-toxic products that are safe for children, pets, and people with allergies.

Yes, we specialize in move-in and move-out cleanings to ensure properties are spotless for new occupants.

We clean interior windows as part of our standard service. Exterior window cleaning is available as an add-on service.

Yes, we offer professional carpet cleaning using steam extraction methods for a deep, thorough clean.

Yes, we dust blinds and window treatments as part of our standard service. Deep cleaning of window treatments is available as an add-on.

While our primary focus is cleaning, we can do light organization as part of our service, such as tidying shelves and cabinets.

We recommend booking at least 3-5 days in advance for one-time services. For recurring services, we can establish a regular schedule that works for you.

Our standard service hours are Monday-Friday, 8:00 AM to 6:00 PM. Weekend appointments are available for an additional fee.

You can book through our website, by phone, or by email. We'll schedule a consultation to assess your needs and provide a quote.

Same-day service is subject to availability and may incur a rush fee. Contact us directly to check same-day availability.

You can reschedule with at least 24 hours notice without penalty. Contact us by phone or email to arrange a new time.

We're closed on major holidays but may offer limited service on some minor holidays with advanced booking and holiday rates.

This depends on the size and condition of your home. A standard 2-bedroom apartment typically takes 2-3 hours, while larger homes may take 4-6 hours.

Yes, you can request preferred time slots, and we'll do our best to accommodate them based on availability.

Yes, all our employees undergo thorough background checks, reference verification, and comprehensive training before joining our team.

We strive to assign the same cleaning professional to your home for consistency. If your regular cleaner is unavailable, we'll notify you in advance and send an equally qualified replacement.

Yes, all our cleaners complete a comprehensive training program covering cleaning techniques, product usage, and customer service.

Yes, all our staff members are fluent in English to ensure clear communication about your cleaning needs.

Yes, we believe in paying living wages and providing benefits to our employees, which helps us retain the best talent in the industry.

We use professional-grade cleaning products that are effective yet safe for your home and family. We also offer eco-friendly options upon request.

Absolutely! If you have specific products you prefer us to use, just have them available and let us know your preferences.

Yes, all our standard products are non-toxic and safe when used as directed. Our eco-friendly line is specifically formulated to be pet and child-safe.

We use bleach only when necessary for disinfection in bathrooms and kitchens, and only with customer approval. We have effective bleach alternatives available.

We use plant-based, biodegradable cleaners from trusted eco-friendly brands that are effective without harsh chemicals.

Yes, we provide comprehensive commercial cleaning services for offices, retail spaces, medical facilities, and other business establishments.

Yes, we offer after-hours cleaning services for commercial clients to minimize disruption to your business operations.

We can provide all cleaning supplies, or use yours - whichever you prefer. Most commercial clients prefer we supply everything.

We serve offices, retail stores, medical facilities, schools, restaurants, warehouses, and various other commercial establishments.

Yes, we have teams trained in medical facility cleaning protocols, including proper disinfection and biohazard awareness.

No, you don't need to be home. Many of our clients provide us with access to their homes through keys, lockboxes, or garage codes. All access information is kept secure.

We recommend:

• Securing pets
• Picking up clutter fromuring pets
• floors and surfaces
• picking up clutter from floors and surface
  
• Noting any special areas of focus
  
• Ensuring clear access to all areas clear access to all areas to to be cleaned be cleaned